Raise, assign, track, and close tickets from every channel in one place with AI-powered L1 resolution, SLA-aware workflows, and self-service support.
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ZioHelp unifies service operations with omni-channel intake, AI resolution, and SLA governance.
Tickets arrive from email, chat, WhatsApp, live calls, and agents, but teams struggle with fragmented logs and missing context.
Capture every request from email, chat, WhatsApp, calls, and agents in one structured ticket queue.
Manual triage delays assignment, increases back-and-forth, and makes it hard to route issues quickly to the right team.
Auto-classify, prioritize, and assign tickets to the right team with manager or algorithmic rules.
Without severity-based SLAs, teams miss commitments and cannot proactively prioritize high-impact issues.
Map response and resolution timelines to severity so teams meet commitments on critical issues.
Repetitive first-level requests consume valuable team bandwidth that should focus on complex, business-critical issues.
Resolve repetitive requests automatically and deflect common issues before they reach your agents.
Omni-channel intake, AI resolution, and SLA governance in one service platform.
Capture requests from email, WhatsApp, live chat, video calls, and agent-assisted channels.
Let AI agents handle repetitive L1 tickets and escalate only when human intervention is required.
Severity-based SLAs with proactive escalation and full visibility into commitments.
Standardized service requests and change workflows with approval and impact tracking.
Support IT, HR, Admin, Finance, and customer product issues from one platform.
A growing enterprise struggled with fragmented support channels, missed SLAs, and overloaded L1 teams handling repetitive requests.
ZioHelp unified omni-channel intake, deployed AI L1 resolution, and enforced severity-based SLAs across IT, HR, and Admin service desks.
-45%
MTTR
Faster triage and AI-assisted resolution reduced mean time to resolve.
+60%
SLA compliance
Severity-based tracking improved on-time resolution rates.
-35%
L1 load
Self-service and AI deflected repetitive tickets before escalation.
"ZioHelp gave us one place for every support channel. Our teams finally have SLA visibility and AI handling the repetitive work."
- Head of IT Service Management
Trusted by Forward-Thinking Teams
See how omni-channel ticketing, AI-assisted resolution, and SLA-driven workflows can improve your support outcomes.
